SHIPPING & RETURNS

Shipping

Effective Date: [07/23/2026]

At ReinaReichouni, we are committed to getting your order to you as quickly and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at www.reinareichouni.com/.

Order Processing

Orders are processed Monday through Friday, excluding weekends and holidays.

During busy periods, including new product launches, restocks, promotional events, or holidays, processing times may be slightly longer. If your order experiences an unexpected delay, we will notify you using the email address provided during checkout.

Shipping & Delivery

We currently deliver within Lebanon:

Inside Beirut: 2–5 business days
Outside Beirut: 3–6 business days

Please note that shipping timeframes are estimates only and are not guaranteed. Delivery may be affected by factors outside of ReinaReichouni's control, including weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

Shipping Rates

Inside Beirut: $5
Outside Beirut: $8

Choose your delivery area at checkout. The total shipping cost will be displayed before your order is finalized.

International Orders

For international orders and payments, please contact us on WhatsApp at +961 71 444 242 or by email at reinareichounirtw@gmail.com.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow the carrier time to update tracking information after your package has been scanned. If you have not received tracking details or have questions about your shipment, please contact us and we'll be happy to assist you.

Lost, Delayed, or Damaged Shipments

While ReinaReichouni works with trusted shipping carriers, we cannot guarantee delivery dates or accept responsibility for delays caused by shipping providers, customs, severe weather, or other circumstances beyond our control.

If your package arrives damaged or you believe it has been lost during transit, please contact us promptly so we can work with the shipping carrier to help resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ReinaReichouni is not responsible for packages that are delayed, lost, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges may be required before the order can be reshipped.

Returns & Store Credit

Shipping charges are non-refundable.

If an item qualifies for return under our Returns & Exchanges Policy, eligible returns will receive store credit only. ReinaReichouni does not issue refunds to the original payment method for returned merchandise.

Changes to This Shipping Policy

ReinaReichouni reserves the right to modify this Shipping Policy at any time. Any updates will be posted on this page with a revised effective date. Continued use of our website following any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions regarding shipping, order processing, or delivery, please contact us:

ReinaReichouni

Website: www.reinareichouni.com/

Phone / WhatsApp: +961 71 444 242

Email: reinareichounirtw@gmail.com

Returns & Store Credit

Effective Date: [07/23/2026]

At ReinaReichouni, we want you to love every purchase. If you're not completely satisfied, eligible items may be returned for store credit only. Please review the policy below before submitting a return request.

Return Eligibility

Return requests must be submitted within 7 days of the delivery date.

To qualify for store credit, returned items must be:

Unworn and unused
Unwashed
In their original condition
Returned with all original tags attached
Free of stains, odors, pet hair, makeup, deodorant marks, or any other signs of wear

Any item that does not meet these requirements may be refused and returned to the customer.

For hygiene reasons, underwear, intimate apparel, and any final sale items are not eligible for return or store credit.

Store Credit Only

ReinaReichouni does not offer refunds to the original payment method.

Once your return has been received and inspected, if it meets our return requirements, you will be issued store credit equal to the purchase price of the eligible item(s). Store credit can be used toward any future purchase on www.reinareichouni.com/.

Exchanges

We do not offer direct product exchanges.

If you would like a different size, color, or style, simply return your eligible item for store credit and use that credit to place a new order.

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of an error made by ReinaReichouni, such as receiving the wrong item or a defective product.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Our team will review your request and work with you to provide an appropriate resolution.

Non-Returnable Items

The following items cannot be returned or issued store credit:

Underwear or intimate apparel
Final sale or clearance items
Gift cards
Items showing signs of wear, washing, alterations, or damage
Items returned without original tags

Policy Updates

ReinaReichouni reserves the right to update or modify this Returns & Store Credit Policy at any time. Any changes will become effective immediately upon being posted on this page with a revised effective date.