Frequently asked questions
Orders, delivery, payment and returns.
How can I pay?
You can pay cash on delivery, or by Whish Money transfer to +961 71 444 242.
For international orders and payments, please contact us on WhatsApp or at reinareichounirtw@gmail.com.
How long does delivery take?
Inside Beirut: 2–5 business days. Outside Beirut: 3–6 business days. Orders are processed Monday to Friday, excluding holidays.
How much is shipping?
Inside Beirut: $5. Outside Beirut: $8. Choose your area at checkout; you'll see the total before you place your order.
Do you ship internationally?
For international orders and payments, please reach out on WhatsApp (+961 71 444 242) or by email at reinareichounirtw@gmail.com and we'll arrange it with you.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking information. Please allow the carrier a little time to update it.
Can I return an item?
Yes, for store credit only. Return requests must be submitted within 7 days of delivery. Items must be unworn, unused, unwashed, in their original condition and returned with all original tags attached.
Do you offer refunds?
ReinaReichouni does not offer refunds to the original payment method. Once your return is received and inspected, eligible items are issued store credit.
Can I exchange for a different size?
We do not offer direct exchanges. If you would like a different size, colour or style, return your eligible item for store credit and use that credit to place a new order.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is the result of an error made by ReinaReichouni, such as receiving the wrong item or a defective product. Original shipping charges are non-refundable.
My order arrived damaged or incorrect. What do I do?
Please contact us as soon as possible after delivery with your order number, a description of the issue and clear photos of the item and packaging. Our team will review your request and work with you on a resolution.
Which items can't be returned?
Underwear or intimate apparel, final sale or clearance items, gift cards, items showing signs of wear, washing, alterations or damage, and items returned without original tags.
Is there a welcome offer?
Yes. Sign up for updates at the bottom of any page and get 10% off your first order with the code WELCOME10. One use per customer; not valid on sale items.